Explore the FAQs to
ensure you're well-prepared to embark on your event journey with us.
Find the answers to
the most frequently asked questions regarding renting with GG DREAMY EVENTS
Party Rentals
How do I place a rental order?
Experience our most up-to-date list of offerings on our website. Select your rental period, browse product collections, hand-select designs and gather your favorite products to your shopping cart and check out instantly from our website. After filling up the information form and submitting your payment, you will receive a confirmation email. We'll review your order and contact you if any further information is needed.
You can find step by steps detail of our booking process in the "HOW IT WORKS" page. If you prefer to call us with your order, our Event Specialists are available to assist you Monday - Friday from 8:00 am - 5:00 pm and Saturday from 8:00 am - 4:30 pm
How far in advance should I reserve my rental order?
We recommend that you place your order with your favorite rental items as soon as you have a date and a location for your event. We're flexible with changes on your reservation so reserve early! Most customers reserve their selected products six months to a year in advance.
What is the difference between a quote and a reservation?
A quote provides estimated pricing and does not confirm product availability. A reservation provides confirmed pricing, product availability and all necessary details required to fulfill your customized order.
How do I confirm my rental order?
To confirm your reservation, we request your personal information, product quantities, delivery/pick up details, site specific information and credit card information. Orders require a non-refundable deposit and a signed contract to be considered 100% confirmed and securely booked.
Is a deposit required to reserve rentals?
All orders are reserved only upon receipt of a valid credit card, a signed rental contract and a 35% NON-REFUNDABLE deposit by credit card 50% deposit required for orders over $2000.00.
Can I adjust my reservation?
Yes. You can revise standard rental products on your order up to seven (7) business days prior to delivery and products can be removed up to seven (7) business days prior to delivery service to avoid the remaining balance charge. Reductions of special order items incur full rental fees. If you need to revise your order within these time frames, please contact our office.
What is the standard rental period?
Our standard rental period is two to tree days. The day of delivery, the day of the event and the day of pick up. Depending on availability, delivery location and season, this period may need to be extended. If you need a long-term rental, please contact one of our Event Specialists at 407.953.0499
Can I reach someone if I have an after-hours emergency while my event is in progress?
Yes, we offer after-hour emergency options. Please call 407.953.0499. Leave a message with your name, company name (if applicable), cell phone number, contract number and details of your emergency. Our manager on duty will return your call with a solution.
For new orders, questions regarding payments or future events, please call during our business hours to connect with one of our Event Specialists.
Delivery Service
Where do you deliver to?
Our location is In Oviedo Florida, however, our delivery area includes most areas in Orlando Florida. We also offer services in Daytona, New Smyrna, Kisimmee, St Cloud, Davenport and Clermont. Please contact our Event Specialists for more information.
What is included in your standard delivery service?
Our standard delivery and pick up services are offered during business hours with extended business hours during peak seasons. We deliver your items to your desired location and pick them up after event is finishes. Standard delivery is non-timed and calculated by zip code.
Is there a delivery fee?
Yes. Our standard delivery service is calculated by zip code and is the most cost-effective solution that accommodates the majority of our customer requests. As an additional service, we also offer outside of business hour time frames and late night services to meet venue requirements or more complex orders.
Are there additional fees that may apply?
You may incur additional fees if our delivery teams require the use of stairs, long distance portage of equipment (outside of 50' from the back of the truck), timing delays or if additional on-site labor is required.
Do you offer delivery outside of business hours?
Yes. We offer windows of time during business hours and outside of business hours. This timeframe determines the earliest and latest time of arrival and the fee is based on the location, timeline required, access and scope of the request.
Do you provide set up and break down services for rental products?
Yes, specialty tables, wedding Arches, and specialty prop rentals include set up and break down by our delivery crews (delivery service is additional). We can provide services to decorate with balloons or florals, chairs and table set up/break down at an additional cost. This service must be prearranged in advance with a complete diagram provided three (3) business days prior to delivery and/or pick up.
Is there an order minimum for delivery service?
During our peak seasons, we do require product delivery minimums. Minimum amounts do not include delivery service, labor, tax or other services.
What is my responsibility for products rented?
In between delivery and pick up, you agree to provide secure storage for rented items, protect all items from sprinkler systems and/or weather and properly repack all items as delivered in their containers. You accept full risk for the duration of your rental period until all items are loaded onto our trucks.
Can I pick up my order?
Depending on rental products requested and the size of your order, we allow customers to pick up at our locations. If you choose to pick up your order, please be aware there is a $25 fee, this ensures a person is there to help you load your items. Once you choose self-pick up you are responsible to ensure that you have the proper sized vehicle and equipment to safely secure and transport all rental products that you have selected. Some product collections require delivery service and are unavailable for customer pick up. Connect with our Event Specialists to learn more.